Returns & Exchanges

At B.HER, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

We accept returns within 7 business days of the delivery date.

To be eligible for a return, your item must:

Be returned within 7 business days of delivery.
Be unused, unworn, and unwashed.
Be in its original packaging with all tags attached.
Be free of stains, odors, damage, or signs of wear.
Include proof of purchase or your order number.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Candles (once opened or used)
Journals and notebooks
Gift cards
Clearance or sale items (unless damaged or defective)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or shipped incorrectly.

Need Help?

If you have any questions regarding your return, please contact us at:

Email: shopbhernow@gmail.com

Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are typically processed within 2–5 business days. Shipping times vary based on your location and the shipping method selected at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

Do you accept returns?

Yes. We accept eligible returns within 7 business days of delivery, provided the item is unused and returned in its original packaging.

Can I exchange an item?

At this time, we do not offer direct exchanges. If your return is approved, you may place a new order for the desired item.

My order arrived damaged. What should I do?

Please email us within 48 hours of delivery with your order number and photos of the damaged item. We'll work quickly to make it right.

Can I cancel or change my order?

Because orders begin processing shortly after they're placed, we cannot guarantee changes or cancellations. Contact us as soon as possible, and we'll do our best to assist.

Are your candles handmade?

Our candles are carefully crafted with quality ingredients and are designed to complement the B.HER lifestyle of healing, confidence, and intentional living.

How do I care for my candle?

For the best burn:

Trim the wick to ¼ inch before each use.
Allow the wax to melt evenly across the top during the first burn.
Never leave a burning candle unattended.
Keep candles away from children, pets, and flammable materials.

How can I contact B.HER?

We're happy to help!